![]() Prettylittlething Royalty Delivery entitles customers to Unlimited Standard Delivery and Unlimited Next Day delivery. Once purchased Prettylittlething Royalty Delivery is non-refundable. The service must be purchased by selecting the Royalty Delivery option at checkout. Customers need a registered Prettylittlething account to subscribe. Your subscription to Prettylittlething Royalty Delivery is subject to these terms and conditions. Prettylittlething Royalty Delivery service costs £9.99 and is valid for a 12 month period from the date of purchase. PrettyLittleThing cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier. However, we will always work hard to keep these temporary changes to a minimum. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. *We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. If you are not available to take delivery of your parcel, the carrier will leave a delivery card.ĭependant on the carrier, you might be presented with additional delivery features including specified delivery window slots and follow my parcel GPS tracking, so you'll know exactly when to expect your delivery. Just click ‘Track Order’ and you’ll be directed to the carrier tracking page. You can also track your order by logging into ‘My Account’ and viewing your most recent orders. We’ll email you a link to your tracking information once your parcel has been shipped from our warehouse. UK Nominated Day Delivery costs just £8.99.ĭelivery is fully tracked, and delivery notifications via SMS and email are provided by the carrier. *Some of our delivery methods are not available to a small number of postcode – please see POSTCODE RESTRICTIONS for full details.ĭelivery is Monday to Sunday (excluding Public Holidays). The identification number of the courier who scanned it (e.g.Delivery is on a selected date.* You can choose a delivery day of your choice, up to 10 days in advance.The location of your parcel each time it is scanned.More information is provided in the Detail section. Delivery scan show s the time and date delivery was made (once the parcel has been delivered ).On Board scan shows the time and date your parcel was scanned on to the delivery driver's vehicle. ![]() Status scan indicates what stage of the delivery journey your parcel is at.Pickup scan show s the time and date that your parcel was collected.What each tracking status on the website means Our staff do not have any additional visibility on a parcel’s location that you do through our tracking tool once it is with the delivery driver. In this case, it will be returned to the couriers’ home depot for safekeeping and will go back out for delivery the very next working day. Sometimes unfortunate events do happen and for some reason, the parcel might not be delivered that day. We suggest that you track your parcel and if the status shows the parcel is On board you should expect the parcel to be delivered that day. The advantage of using this method to follow up on your delivery is that you do not have to potentially wait on hold to talk to someone, and all details relating to the delivery are sent all at once – reducing the need for back - and - forth clarificatio n.įor safety reasons, we cannot give out the phone number of our contractors.ĭue to courier delivery run times differing from area to area, and unforeseen factors that can cause delays such as weather, we are not able to give a definite expected time of delivery on the day. Our Customer Services team will investigate and respond to you.A signature may not be able to be obtained.Ĭheck whether your address is considered Rural or Residential > If you have not received an expected delivery by the end of the next business day When our tracking information says 'Delivered by courier or branch' for a Rural bound delivery, that is us handing it on to our Rural partner, allow 2 - 3 days for delivery from then.
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